Returns & Exchanges
At Lanolips, we want you to love your glow. If you are not completely satisfied with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer care team via email with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack your unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the box.
Ship It Back
Send your package using a trackable shipping service to the return address provided by our support team; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing